The Vault – Online Booking Terms & Conditions

When booking an appointment online with The Vault, you agree to the following terms and conditions.

Cancellations

We understand that sometimes plans change. If you need to cancel or reschedule your appointment, we kindly ask that you give us as much notice as possible.

Appointments cancelled with less than 24 hours’ notice will incur a cancellation charge of 25% of the overall appointment cost.

Last-minute cancellations or failure to attend (No Shows) will incur a charge of 50% of the overall appointment cost.

Any outstanding cancellation or no-show charges may need to be paid before any future appointments can be booked.

Late Arrivals

Please arrive on time for your appointment. If you arrive late, we may need to shorten your treatment or, if there is not enough time to safely complete the service, reschedule your appointment.

Cancellation charges may apply.

Deposits

Where a deposit is required to secure an appointment, this will be confirmed at the time of booking. Deposits will be deducted from the final cost of your appointment. 

Patch Testing

Certain treatments require a patch test before your appointment. It is the client’s responsibility to ensure the required patch test has been completed within the appropriate timeframe. If we are unable to carry out your treatment because a required patch test has not been completed, a cancellation charge may apply. 

Online Bookings

Please ensure you select the correct service and allow sufficient time when making your booking. If you are unsure which service to book, please contact The Vault before confirming your appointment.

By completing an online booking, you confirm that you have read, understood and agreed to these Terms & Conditions.

Thank you for respecting our time and our cancellation policy. We really appreciate your understanding and continued support of The Vault.